Privacy Policy – How jelievo Handles Your Data

1 Who We Are and Scope of This Policy

jelievo is an online gaming platform serving Filipino players. This Privacy Policy covers how jelievo collects, stores, uses and shares personal data collected through the website and app. It applies to registered accounts as well as to visitors who browse the platform without registering.

For any questions about how your data is handled, you can reach us at [email protected]. We will respond to data-related queries as soon as practicable.

2 What Data We Collect

The data we collect falls into two categories: information you provide directly and information collected automatically when you use the platform.

Information You Provide

• Full name, date of birth and contact details provided during registration
• Government-issued ID documents submitted during KYC (identity verification)
• Payment information — bank account details or eligible e-wallet identifiers used for deposits and withdrawals in PHP
• Communications sent to jelievo support, including email and chat messages

Information Collected Automatically

• Device type, operating system and browser version
• IP address and approximate location (to verify Philippines access)
• Session data including pages visited, games played and time spent on the platform
• Technical logs generated during platform use, such as error reports

We do not collect unnecessary sensitive information. Financial data such as bank account numbers is used solely to process your transactions and is not stored beyond the period required for that purpose.

3 How We Use Your Data

The table below summarises the main purposes for which jelievo uses your personal data and the basis for doing so.

4 Cookies and Tracking

jelievo uses cookies and similar technologies to keep you logged in, remember preferences and understand how players use the platform. The main types of cookies we use are:

• Essential cookies — required for the platform to function. These cannot be disabled.
• Session cookies — maintain your login state during a browsing session and expire when you close your browser.
• Analytics cookies — help us understand how pages and features are used so we can improve the platform. These use anonymised data.

We do not use third-party advertising or behavioural tracking cookies. You can manage cookie settings through your browser, though disabling essential cookies will prevent the platform from functioning correctly.

5 Sharing and Disclosure of Data

jelievo does not sell, rent or trade your personal data. We share information with third parties only in the following circumstances:

• Payment processors — Philippine banks and eligible e-wallet providers receive the account or wallet details necessary to complete your transactions. These providers have their own data protection obligations.
• Game and technology providers — technical service providers who supply platform infrastructure may process limited technical data to deliver their services. They are bound by data processing agreements.
• Legal and regulatory requirements — we may disclose data where required by law, court order or to cooperate with investigations of fraud or other illegal activity.
• Business transfers — in the unlikely event of a merger or acquisition, player data may be part of the transferred assets. Players will be notified of any such change.

Outside these cases, your data stays within jelievo and is not shared.

6 Data Security

jelievo implements a range of technical and organisational measures to protect your personal data:

• All data transmitted between your device and our servers is encrypted using TLS/SSL
• Sensitive data at rest is stored in encrypted form
• Account access is protected by password hashing and OTP two-factor authentication
• Access to personal data within jelievo is restricted to staff with a legitimate need
• Systems are monitored for unusual activity that may indicate a security incident

No system is completely immune to security threats. If you suspect your account has been compromised, contact [email protected] immediately so we can take action to protect your account and balance.

7 KYC and Identity Verification

jelievo requires identity verification (KYC) before a player can process their first withdrawal. You will be asked to submit a clear image of a valid Philippine government-issued ID such as a passport, driver's licence, SSS ID, PhilSys card or similar document.

KYC documents are used solely to verify your identity and confirm that you are the account holder requesting the withdrawal. Documents are handled securely and are not shared beyond what is required for verification purposes.

Once KYC is completed, it does not need to be repeated unless jelievo requests re-verification for security reasons.

8 Your Rights Over Your Data

You have the following rights with respect to the personal data jelievo holds about you. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your data, subject to legal and financial retention requirements
• Restriction — ask us to limit how we process your data in certain circumstances
• Portability — request your data in a structured, machine-readable format where technically feasible
• Objection — object to processing based on legitimate interest

We will respond to rights requests within a reasonable time. Some requests may be limited where retaining data is required by law — for example, financial records related to your transactions.

9 Data Retention

We keep your personal data for as long as your account is active. After account closure, data is retained for a period required to meet legal, financial and fraud prevention obligations — typically several years for transaction records, consistent with Philippine financial regulations.

Account data that is no longer required after the retention period is securely deleted or anonymised so it can no longer be linked to you as an individual.

10 Children and Minors

jelievo is strictly for adults aged 21 and above. We do not knowingly collect or process data from minors. If you believe a minor has registered on the platform, please contact us at [email protected] and we will take immediate action to close the account and delete the associated data.

Age verification is part of the registration and KYC process to ensure that only eligible players access the platform.

11 Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how jelievo operates or in applicable legal requirements. When we make significant changes, registered players will be notified via email or a platform notification.

The "Last updated" date at the top of this page reflects the most recent revision. We recommend checking this page periodically. Continued use of jelievo after an update constitutes acceptance of the revised policy.

For any questions or concerns about this Privacy Policy or how your data is handled, contact us at [email protected].